Livestream FAQ

Note: Livestream Chat Support is available M-F from 9-5PM Central, as well as two hours before the event!

1. I've purchased tickets to the POECAST. How do I watch it?
-The POECASTS take place on 9/20 and 10/4 with two airings each day!

A ticket bought for 9/20 will allow access to both airings at 2PM and 8PM Eastern. WATCH 9/20

A ticket bought for 10/4 will allow access to both airings at 2PM and 8PM Eastern. WATCH 10/4

In order to access the live stream page you will need to be signed into your account you created when checking out. Once you login to your account on your computer or phone, our site will know if you purchased tickets and you will be able to see the stream.

Both shows will be available for replay on the same page until Oct 14th!

WATCH 9/20 // WATCH 10/4

2. Can I buy tickets for my friends?

Of course! Once you have bought an additional ticket, use the support chat in the bottom right window or email tickets@singlemusic.com with their email address and your order number and an account will be set up for your friend!

3. Can I watch the live stream on my TV? What about my phone?

-Yes, The player is HTML5, so as long as your phone supports HTML5 video viewing you can definitely use your phone!

For TVs - Cast/Airplay are the best options. Some TV or device browsers cannot load video in this format. Specific requirements are available here.

4. I bought a meet and greet - how do I access it?
Your meet and greet info will be sent to you directly at the email you purchased with - for support: contact hello@arcivr.com

5. I have another question!

No problem, email Livestream Support or click the chat button in the bottom right corner!